Call Recovery Features

Objective

This guide provides ready-to-use, word-for-word prompts for GHL Voice AI to implement call recovery strategies, ensuring that: ✅ AI follows up after dropped or disconnected calls via SMS ✅ AI detects and responds to silence instead of hanging up abruptly ✅ AI smoothly re-engages users after reconnection ✅ AI maximizes the chances of completing the conversation and avoiding lost leads

1. Understanding the Problem: Why Call Recovery Matters

🔹 Common Issues Without Call Recovery: Call drops or user hangs up → AI fails to follow up, leading to lost sales. User remains silent due to distractions or poor connection → AI hangs up instead of re-engaging. User disconnects unintentionally → No way to resume the conversation later. 🔹 Solution: ✅ Implement automated follow-up SMS when a call is dropped. ✅ Use silence detection prompts to prevent AI from disconnecting too soon. ✅ Ensure AI re-engages smoothly if the user reconnects.

2. Step-by-Step AI Prompt Implementation for Call Recovery 🔹 Step 1: Detecting Silence & Attempting to Re-Engage

✅ Objective: AI must detect silence and check if the user is still present before disconnecting. 📌 Copy-and-Paste Prompt (Silence Detection): 🔹 "I just want to make sure I didn’t lose you. Are you still there?" 🔹 "Hello? I want to make sure we stay connected. Can you hear me?" 🔹 "It seems like there’s a pause. If you’re still there, just say anything and we’ll continue." ✔ Real-Life Example: Before (Bad AI Response - No Silence Detection): 🔹 User: (Gets distracted and remains silent for 10 seconds.) 🔹 AI: (Automatically hangs up.) ❌ After (Optimized AI Response with Silence

Detection): 🔹 User: (Gets distracted and remains silent for 10 seconds.) 🔹 AI: "I just want to make sure I didn’t lose you. Are you still there?" ✅ 📌 Where to Use in GHL: Place this before AI hangs up due to inactivity (after 7-10 seconds of silence).

🔹 Step 2: Handling Silence If the User Does Not Respond

✅ Objective: If the user does not respond after the initial silence check, AI must provide a soft exit and set up a recovery option. 📌 Copy-and-Paste Prompt (Graceful Call Exit Due to Silence): 🔹 "It looks like we got disconnected. If you’re still there, just say something, and we can continue." 🔹 "I may have lost you, but no worries! I’ll send you a text with next steps just in case." 🔹 "It seems like we’ve lost connection. I’ll follow up via text so you don’t miss anything." ✔ Real-Life Example: Before (Bad AI Response - Abrupt Hang-Up): 🔹 User: (Silent for 15 seconds) 🔹 AI: (Instantly disconnects.) ❌ After (Optimized AI Response with Graceful Exit): 🔹 User: (Silent for 15 seconds) 🔹 AI: "I may have lost you, but no worries! I’ll send you a text with next steps just in case." ✅ 📌 Where to Use in GHL: Place this before AI hangs up due to extended silence (15+ seconds).

🔹 Step 3: Sending an Automated Follow-Up SMS After a Dropped Call

✅ Objective: If the user disconnects unexpectedly, AI must send a follow-up SMS to re-engage them. 📌 Copy-and-Paste Prompt (Follow-Up SMS for Dropped Calls): 🔹 "Looks like we got disconnected! If you’d like to continue, reply YES and I’ll call you back." 🔹 "Oops! It seems like the call dropped. Need to finish our chat? Just reply YES." 🔹 "Hey, I think we lost connection! Want me to call you back? Just say YES." ✔ Real-Life Example: Before (Bad AI Response - No Follow-Up): 🔹 User: (Accidentally disconnects.) 🔹 AI: (Does nothing—lead is lost forever.) ❌ After (Optimized AI Response with Follow-Up SMS): 🔹 User: (Accidentally disconnects.) 🔹 AI (SMS sent immediately): "Oops! It seems like the call dropped. Need to finish our chat? Just reply YES." ✅ 📌 Where to Use in GHL: Set up an SMS trigger that activates if the call disconnects unexpectedly.

🔹 Step 4: Resuming the Conversation When the User Responds to the SMS

✅ Objective: If the user replies YES to the follow-up SMS, AI must seamlessly pick up where it left off instead of restarting. 📌 Copy-and-Paste Prompt (Resuming a Call from Follow-Up SMS): 🔹 "Great! Let’s continue where we left off. You were asking about [Last Topic]." 🔹 "Awesome! I’m glad we could reconnect. Last time, we were discussing [Last Conversation Point]. Want to pick up from there?" 🔹 "Glad to have you back! We were just talking about [Last Topic]. Let’s continue." ✔ Real-Life Example: User: (Replies “YES” to follow-up SMS.) AI (Call resumes): 🔹 "Awesome! I’m glad we could reconnect. Last time, we were discussing pricing. Want to pick up from there?"

✅ 📌 Where to Use in GHL: Set up a call-back trigger that resumes the last conversation instead of restarting from the beginning.

3. Full Example of an Optimized AI Call Recovery Flow (With Silence Detection & Follow-Up SMS)

🚀 Scenario: AI Detects Silence & Re-Engages the User

🔹 AI: "Hi, this is Sarah from [Company Name]. How can I assist you today?" 🔹 User: (Gets distracted and remains silent for 10 seconds.) 🔹 AI: "I just want to make sure I didn’t lose you. Are you still there?" 🔹 User: (Remains silent for another 10 seconds.) 🔹 AI: "I may have lost you, but no worries! I’ll send you a text with next steps just in case." 📌 Outcome: AI detects silence, attempts to re-engage, and sends a follow-up SMS instead of abruptly disconnecting.

🚀 Scenario: AI Handles a Dropped Call & Follows Up via SMS

🔹 User: (Call drops unexpectedly.) 🔹 AI: (Immediately triggers an SMS.) 🔹 SMS: "Oops! It seems like the call dropped. Need to finish our chat? Just reply YES." 🔹 User: (Replies YES.) 🔹 AI (resumes): "Great! Let’s continue where we left off. You were asking about our pricing options—let’s go over those now." 📌 Outcome: AI re- engages the user instead of losing them forever.

4. Implementation Checklist for GHL Voice AI Agents

✅ Enable silence detection prompts → Prevent AI from hanging up too soon. ✅ Use follow-up SMS triggers for dropped calls → Give users a way to reconnect. ✅ Ensure AI resumes conversations instead of restarting → Saves user time & improves experience. ✅ Test AI calls to identify where users typically drop off and adjust recovery strategies accordingly.