Past Call Memory

Overview: Want Your GHL Voice Agent to Remember Past Calls? Do This! If your Voice Agent keeps treating every caller like a stranger, it's probably not set up to retain past call data properly. Here’s the right way to fix that.

Step 1: Paste This at the Top of Your Agent Goals in the Prompt Area

Use this exact prompt to ensure your agent is handling contacts and past calls correctly. Feel free to tweak it as needed:

MANDATORY STEP – DO NOT ASK ANY QUESTIONS BEFORE UPDATING ALL CONTACT FIELDS BELOW:

Always welcome the person calling by their first name. {{contact.first_name}} then immediately proceed to confirm all of the following contact fields:

- Caller's First Name: {{contact.first_name}}

- Caller's Last Name: {{contact.last_name}}

- Caller's Phone: {{contact.phone}}

- Caller's Email: {{contact.email}}

The call summary should only be used if the caller asks about questions related to previous calls: {{contact.call_summary}}

Step 2: Update Contact Fields (Directly Below the Prompt Area!)

Make sure these fields are included in the UPDATE CONTACT FIELD section right below the prompt area. **Why This Matters: ** Keeps contact records accurate Makes conversations feel natural and professional Ensures the agent only references past calls when necessary Set it up like this, and your Voice Agent will finally feel like a real conversation and know the details about who is calling.