Smooth Call Ending

HighLevel (GHL) Voice AI Prompt Guide for a Smooth Call Ending Ensuring a Soft, Natural Goodbye Instead of Abrupt Hang-Ups

Objective

This guide provides ready-to-use, word-for-word prompts for GHL Voice AI to ensure: AI smoothly transitions to the end of the conversation instead of abruptly disconnecting. AI makes the user feel valued and engaged even at the end of the call. AI maintains professionalism while delivering a warm, natural farewell. AI allows space for any last-minute thoughts before ending the conversation.

1. Understanding the Problem: Why a Smooth Call Ending Matters What Happens When AI Hangs Up Abruptly? AI cuts off the user too soon, making the conversation feel unfinished. AI disconnects before confirming the user has no more questions. AI feels robotic, reducing trust and engagement. Solution: Introduce a structured but natural closing flow that makes AI sound human. Use soft transitions to guide the user toward the call ending. Ensure AI asks for final confirmations before saying goodbye.

2. The 4-Step Call Closing Framework Copy-and-Paste AI Prompts for a Soft Goodbye

Summarizing the Call

Copy-and-Paste Prompt (Recap & Confirmation): "I’m glad we covered that! Just to summarize, we discussed [Key Takeaway]. Does that sound good to you?" "Before we wrap up, I just want to confirm we covered everything you needed today: [Recap Key Points]. Does that feel complete to you?" ✔ Best Use: Prevents users from feeling like something was missed.

Offering a Final Opportunity for Questions

Copy-and-Paste Prompt (Checking for Additional Questions): "Before we finish, do you have any last questions or anything else I can help with?" "I want to make sure you have everything you need. Anything else on your mind?" "I’m happy to help with anything else—just let me know before we wrap up!" ✔ Best Use: Prevents users from feeling rushed or cut off.

Step 3: Providing a Warm, Soft Closing Statement

Copy-and-Paste Prompt (Polite & Friendly Goodbye): "I really appreciate your time today! It was great chatting with you." "Thanks for reaching out today—I hope you have a great rest of your day!" "I enjoyed helping you today! If you ever need anything else, just reach out!" ✔ Best Use: Makes AI feel friendly and approachable.

Step 4: Delaying the Disconnect Slightly

Copy-and-Paste Prompt (Soft Exit Before Hanging Up): "I’ll let you go now—have a fantastic day!" (waits 2 seconds before disconnecting) "I appreciate your time! Goodbye for now!" (pause before ending) "Thanks again! Take care!" (subtle delay before disconnect) ✔ Best Use: Adds a buffer to prevent an abrupt hang-up.

Implementation Checklist for GHL Voice AI Agents

Enable structured call endings – AI should follow a four-step soft close instead of hanging up abruptly. Ensure AI pauses briefly before disconnecting – Adds a 2- second delay to prevent an unnatural cutoff. Use warm, human-like farewell phrases – AI should sound polite and friendly, not mechanical. Test & tweak based on user feedback – If users feel rushed, adjust pacing.

Step	Purpose	Example Prompts
Summarize the Call	Recap what was discussed and confirm the user is satisfied.	"I’m glad we covered that! Just to summarize, we discussed [Key Takeaway]. Does that sound good to you?"
Offer a Final Opportunity for Questions	Prevents the user from feeling rushed or cut off.	"Before we wrap up, is there anything else I can do for you?"

"I really appreciate your time today! It

was great chatting with you."

Step	Purpose	Example Prompts
Provide a Warm, Soft Closing Statement	Ensures the goodbye feels natural and polite.
Delay the Disconnect Slightly	Adds a small buffer before hanging up.	"I’ll let you go now—have a fantastic day!" (waits 2 seconds before ending)