Previous Call History

Caller Information

MANDATORY: DO NOT ASK ANY QUESTIONS BEFORE REFERRING TO CALLER INFO BELOW: Step: Always welcome caller by firstname: "{{contact.first_name}}"

• Caller First Name: "{{contact.first_name}}"

• Caller Last Name: "{{contact.last_name}}"

• Caller Email: "{{contact.email}}"

• Caller Address: "{{contact.address1}}"

• Caller City: "{{contact.city}}"

• Caller History should ONLY be referenced if Caller asks about previous calls.

• Caller History: "{{contact.call_history}}"